Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Routmere Supply. If there is a problem with your order, please contact us through our Contact page.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and include any original packaging when applicable.

Please contact us before sending anything back. If a return is approved, we will provide instructions and, when necessary, the appropriate return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and include photos when available.

If we confirm an issue with the order, we will work with you on an appropriate resolution, which may include a replacement or refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error with your order.

Refunds

Once an approved return has been received and reviewed, we will notify you regarding the refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellations or changes after an order has entered fulfillment.

Questions

For return or refund questions, please contact Routmere Supply through our Contact page.